How to handle limo ride requests from your clients

Requests that arrive everywhere at once

Regular clients book in every way they can: a text to the owner, an email to the office, a voicemail on Sunday. Each request has to be copied into the schedule by hand, and a missed message becomes a missed pickup. Corporate accounts in particular expect a simpler way to ask for a car and to see where their request stands.

A request is not a booking yet

A ride request from a client is a question: can you do this trip, and at what price? Treating it as confirmed too early leads to promises you cannot keep. A good process keeps requests visible next to your real bookings, lets you check availability, and sends the client a clear yes or no.

Client ride requests in LimOperations

On the Scaler plan, your clients can have their own accounts and request rides from the client portal. Each request appears in your bookings as Pending review, with a Request from a client bar and Accept and Refuse buttons. Return trips and hourly durations come through as the client entered them.

When you accept, you can add a price, choose whether taxes are added or included, and attach an optional payment link. If you accept without a price, you confirm that no price is communicated for now. Accepting confirms the booking; refusing cancels it. The client is told by text message, using your message credits, and sees the new status in the portal.

What waits until you answer

Until a request is accepted or refused, you can review and adjust its details, but you cannot assign a driver or vehicle, change its status, send reminders or pass it to a partner, and Delete booking is hidden. The client can still edit or cancel their own request. This keeps a request from being half-handled before anyone has decided on it.

You choose how you hear about new requests in your company settings, by email, by text message or both, and the Business app can notify you as well.

Answering quickly and clearly

Decide who answers requests and how fast. A short response time is often what keeps a corporate client from calling a competitor. If you have to refuse, a quick no is better than silence, and it leaves room for the next request.

Client requests checklist

• Turn on request notifications by email, text or both.
• Check availability before you accept.
• Add a price when you accept, or confirm none is shared yet.
• Make sure each client has a phone number for status texts.
• Name a person responsible for answering requests.